{"id":1001,"date":"2024-04-18T09:37:02","date_gmt":"2024-04-18T01:37:02","guid":{"rendered":"http:\/\/www.csw-vn.cn\/?p=1001"},"modified":"2024-09-30T15:33:34","modified_gmt":"2024-09-30T07:33:34","slug":"iso20000%e8%ae%a4%e8%af%81%e5%92%a8%e8%af%a2","status":"publish","type":"post","link":"http:\/\/www.csw-vn.cn\/vi\/1001.html","title":{"rendered":"T\u01b0 v\u1ea5n ch\u1ee9ng nh\u1eadn ISO20000"},"content":{"rendered":"<pre class=\"wp-block-code\"><code>     <strong>   B\u1ed1i c\u1ea3nh d\u1ef1 \u00e1n<\/strong>\n        Ch\u1ee9ng nh\u1eadn ISO20000 l\u00e0 m\u1ed9t ti\u00eau chu\u1ea9n qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 CNTT \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n b\u1edfi T\u1ed5 ch\u1ee9c Ti\u00eau chu\u1ea9n h\u00f3a Qu\u1ed1c t\u1ebf (ISO), nh\u1eb1m \u0111\u1ea3m b\u1ea3o hi\u1ec7u qu\u1ea3, ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 b\u1ea3o m\u1eadt c\u1ee7a c\u00e1c t\u1ed5 ch\u1ee9c trong vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 CNTT. N\u00f3 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho t\u1ea5t c\u1ea3 c\u00e1c lo\u1ea1i t\u1ed5 ch\u1ee9c, bao g\u1ed3m c\u00e1c c\u01a1 quan ch\u00ednh ph\u1ee7, doanh nghi\u1ec7p, t\u1ed5 ch\u1ee9c phi l\u1ee3i nhu\u1eadn, v.v. \n        Ti\u00eau chu\u1ea9n ISO2000 c\u00f3 ngu\u1ed3n g\u1ed1c t\u1eeb ti\u00eau chu\u1ea9n BS15000 c\u1ee7a Vi\u1ec7n Ti\u00eau chu\u1ea9n Anh. N\u00f3 b\u1eaft \u0111\u1ea7u l\u1ea7n \u0111\u1ea7u ti\u00ean v\u00e0o n\u0103m 1995. Sau nhi\u1ec1u l\u1ea7n s\u1eeda \u0111\u1ed5i, cu\u1ed1i c\u00f9ng n\u00f3 \u0111\u00e3 h\u00ecnh th\u00e0nh ti\u00eau chu\u1ea9n qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 c\u00f4ng ngh\u1ec7 th\u00f4ng tin ISO20000 bao g\u1ed3m hai ph\u1ea7n v\u00e0 \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn r\u1ed9ng r\u00e3i l\u00e0 ti\u00eau chu\u1ea9n cho qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 CNTT.\n    <strong>    Gi\u1edbi thi\u1ec7u d\u1ef1 \u00e1n<\/strong>\n        Ch\u1ee9ng nh\u1eadn ISO20000 l\u00e0 ti\u00eau chu\u1ea9n qu\u1ed1c t\u1ebf \u0111\u1ea7u ti\u00ean tr\u00ean th\u1ebf gi\u1edbi v\u1ec1 qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 c\u00f4ng ngh\u1ec7 th\u00f4ng tin (ITSM). N\u00f3 nh\u1eb1m m\u1ee5c \u0111\u00edch cung c\u1ea5p m\u1ed9t khu\u00f4n kh\u1ed5 r\u00f5 r\u00e0ng v\u00e0 c\u00f3 h\u1ec7 th\u1ed1ng \u0111\u1ec3 gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c thi\u1ebft l\u1eadp, tri\u1ec3n khai, v\u1eadn h\u00e0nh, gi\u00e1m s\u00e1t, xem x\u00e9t, duy tr\u00ec v\u00e0 c\u1ea3i thi\u1ec7n h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 CNTT (ITSM) c\u1ee7a Th\u00f4ng qua ch\u1ee9ng nh\u1eadn ISO20000, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 ch\u1ee9ng minh r\u1eb1ng qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 CNTT c\u1ee7a h\u1ecd \u0111\u00e3 \u0111\u1ea1t \u0111\u1ebfn m\u1ee9c \u0111\u1ed9 c\u00f4ng nh\u1eadn qu\u1ed1c t\u1ebf cao, \u0111\u1ec3 c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, gi\u1ea3m r\u1ee7i ro, n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c danh ti\u1ebfng v\u00e0 ni\u1ec1m tin cao h\u01a1n tr\u00ean th\u1ecb tr\u01b0\u1eddng. \n         C\u00e1c nguy\u00ean t\u1eafc v\u00e0 ph\u01b0\u01a1ng ph\u00e1p c\u1ee7a ch\u1ee9ng nh\u1eadn ISO20000 ch\u1ee7 y\u1ebfu bao g\u1ed3m c\u00e1c ph\u01b0\u01a1ng ph\u00e1p quy tr\u00ecnh t\u00edch h\u1ee3p v\u00e0 ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng PDCA. Ph\u01b0\u01a1ng ph\u00e1p quy tr\u00ecnh t\u00edch h\u1ee3p nh\u1ea5n m\u1ea1nh vi\u1ec7c x\u00e1c \u0111\u1ecbnh, \u0111\u1ecbnh ngh\u0129a v\u00e0 qu\u1ea3n l\u00fd c\u00f3 h\u1ec7 th\u1ed1ng c\u00e1c quy tr\u00ecnh trong t\u1ed5 ch\u1ee9c, \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c giao di\u1ec7n v\u00e0 t\u01b0\u01a1ng t\u00e1c gi\u1eefa c\u00e1c quy tr\u00ecnh \u0111\u01b0\u1ee3c ph\u1ed1i h\u1ee3p hi\u1ec7u qu\u1ea3 \u0111\u1ec3 t\u1ea1o th\u00e0nh m\u1ed9t t\u1eadp h\u1ee3p c\u00e1c quy tr\u00ecnh c\u00f3 th\u1ec3 ch\u1ea1y m\u1ed9t c\u00e1ch ph\u1ed1i h\u1ee3p. Ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng PDCA bao g\u1ed3m b\u1ed1n giai \u0111o\u1ea1n: L\u1eadp k\u1ebf ho\u1ea1ch, Th\u1ef1c hi\u1ec7n, Ki\u1ec3m tra v\u00e0 H\u00e0nh \u0111\u1ed9ng, li\u00ean t\u1ee5c c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 th\u00f4ng qua chu k\u1ef3 c\u1ee7a b\u1ed1n giai \u0111o\u1ea1n n\u00e0y.\n      <strong>  Quy tr\u00ecnh ch\u1ee9ng nh\u1eadn ISO20000 nh\u01b0 sau:<\/strong>\n        1. L\u00e3nh \u0111\u1ea1o ra quy\u1ebft \u0111\u1ecbnh v\u00e0 chu\u1ea9n b\u1ecb: C\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u1ea5p cao c\u1ee7a c\u00e1c doanh nghi\u1ec7p n\u00ean nh\u1eadn ra t\u1ea7m quan tr\u1ecdng v\u00e0 s\u1ef1 c\u1ea7n thi\u1ebft c\u1ee7a ch\u1ee9ng nh\u1eadn ISO20000 v\u00e0 chu\u1ea9n b\u1ecb t\u01b0\u01a1ng \u1ee9ng, bao g\u1ed3m x\u00e1c \u0111\u1ecbnh c\u00e1c m\u1ee5c ti\u00eau v\u00e0 ph\u1ea1m vi th\u1ef1c hi\u1ec7n, th\u00e0nh l\u1eadp m\u1ed9t nh\u00f3m th\u1ef1c hi\u1ec7n, v.v. \n        Hai. \u0110\u00e1nh gi\u00e1 t\u00ecnh h\u00ecnh hi\u1ec7n t\u1ea1i v\u00e0 ph\u00e2n t\u00edch l\u1ed7 h\u1ed5ng: \u0111\u00e1nh gi\u00e1 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 c\u00f4ng ngh\u1ec7 th\u00f4ng tin hi\u1ec7n c\u00f3 c\u1ee7a doanh nghi\u1ec7p v\u00e0 x\u00e1c \u0111\u1ecbnh c\u00e1c l\u1ed7 h\u1ed5ng v\u00e0 thi\u1ebfu s\u00f3t theo ti\u00eau chu\u1ea9n ISO20000. \n        3. X\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch th\u1ef1c hi\u1ec7n: theo k\u1ebft qu\u1ea3 \u0111\u00e1nh gi\u00e1 t\u00ecnh h\u00ecnh hi\u1ec7n t\u1ea1i, x\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch th\u1ef1c hi\u1ec7n chi ti\u1ebft, bao g\u1ed3m c\u00e1c m\u1ee5c ti\u00eau, l\u1ecbch tr\u00ecnh, \u0111\u1ea7u v\u00e0o ngu\u1ed3n l\u1ef1c, v.v. \n        B\u1ed1n. Thi\u1ebft l\u1eadp v\u00e0 tri\u1ec3n khai h\u1ec7 th\u1ed1ng: Thi\u1ebft l\u1eadp m\u1ed9t h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 c\u00f4ng ngh\u1ec7 th\u00f4ng tin ho\u00e0n h\u1ea3o theo c\u00e1c y\u00eau c\u1ea7u c\u1ee7a ti\u00eau chu\u1ea9n ISO20000, v\u00e0 \u0111\u1ea3m b\u1ea3o ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 v\u00e0 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c c\u1ee7a h\u1ec7 th\u1ed1ng. \n        5. Ki\u1ec3m to\u00e1n n\u1ed9i b\u1ed9 v\u00e0 \u0111\u00e1nh gi\u00e1 qu\u1ea3n l\u00fd: ti\u1ebfn h\u00e0nh ki\u1ec3m to\u00e1n n\u1ed9i b\u1ed9 v\u00e0 \u0111\u00e1nh gi\u00e1 qu\u1ea3n l\u00fd th\u01b0\u1eddng xuy\u00ean, ki\u1ec3m tra hi\u1ec7u qu\u1ea3 v\u00e0 s\u1ef1 ph\u00f9 h\u1ee3p c\u1ee7a h\u1ec7 th\u1ed1ng v\u00e0 kh\u1eafc ph\u1ee5c c\u00e1c v\u1ea5n \u0111\u1ec1 k\u1ecbp th\u1eddi. \n        6. Ki\u1ec3m to\u00e1n v\u00e0 ch\u1ee9ng nh\u1eadn b\u00ean ngo\u00e0i: M\u1eddi c\u00e1c c\u01a1 quan ch\u1ee9ng nh\u1eadn c\u00f3 th\u1ea9m quy\u1ec1n ti\u1ebfn h\u00e0nh ki\u1ec3m to\u00e1n v\u00e0 ch\u1ee9ng nh\u1eadn b\u00ean ngo\u00e0i \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c ch\u1ee9ng ch\u1ec9 ISO20000.\n     <strong>   L\u1ee3i \u00edch c\u1ee7a ch\u1ee9ng nh\u1eadn ISO20000<\/strong>\n        1. C\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng c\u1ee7a c\u00e1c doanh nghi\u1ec7p, \u0111\u1ed3ng th\u1eddi n\u00e2ng cao l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 hi\u1ec7u qu\u1ea3 truy\u1ec1n mi\u1ec7ng. \n        2. T\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh qu\u1ea3n l\u00fd v\u00e0 quy tr\u00ecnh d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p, \u0111\u1ed3ng th\u1eddi n\u00e2ng cao hi\u1ec7u qu\u1ea3 t\u1ed5 ch\u1ee9c v\u00e0 hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng. \n        3. C\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng c\u1ea1nh tranh th\u1ecb tr\u01b0\u1eddng c\u1ee7a c\u00e1c doanh nghi\u1ec7p v\u00e0 m\u1edf ra nhi\u1ec1u c\u01a1 h\u1ed9i kinh doanh v\u00e0 kh\u00f4ng gian ph\u00e1t tri\u1ec3n h\u01a1n. \n        4. T\u0103ng c\u01b0\u1eddng nh\u1eadn th\u1ee9c qu\u1ed1c t\u1ebf v\u00e0 \u1ea3nh h\u01b0\u1edfng th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a c\u00e1c doanh nghi\u1ec7p, v\u00e0 \u0111\u1eb7t n\u1ec1n m\u00f3ng cho vi\u1ec7c qu\u1ed1c t\u1ebf h\u00f3a c\u00e1c doanh nghi\u1ec7p. \n        5. Th\u00fac \u0111\u1ea9y s\u1ef1 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c v\u00e0 ph\u00e1t tri\u1ec3n s\u00e1ng t\u1ea1o c\u1ee7a c\u00e1c doanh nghi\u1ec7p, v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c doanh nghi\u1ec7p b\u1ea5t kh\u1ea3 chi\u1ebfn b\u1ea1i trong cu\u1ed9c c\u1ea1nh tranh th\u1ecb tr\u01b0\u1eddng kh\u1ed1c li\u1ec7t. \n        C\u00f4ng ty TNHH D\u1ecbch v\u1ee5 K\u1ef9 thu\u1eadt Qu\u1ea3n l\u00fd Ch\u1ea5t l\u01b0\u1ee3ng Chu\u1ed7i Cung \u1ee9ng Chuangxing (Vi\u1ec7t Nam) l\u00e0 m\u1ed9t t\u1ed5 ch\u1ee9c d\u1ecbch v\u1ee5 k\u1ef9 thu\u1eadt qu\u1ea3n l\u00fd to\u00e0n c\u1ea7u li\u00ean k\u1ebft v\u1edbi C\u00f4ng ty TNHH Chuangda Enterprise (H\u1ed3ng K\u00f4ng). \u0110\u00e2y l\u00e0 m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u n\u1ed5i ti\u1ebfng c\u1ee7a m\u1ea1ng l\u01b0\u1edbi ki\u1ec3m tra nh\u00e0 m\u00e1y c\u1ee7a Trung Qu\u1ed1c. N\u00f3 c\u00f3 tr\u1ee5 s\u1edf ch\u00ednh t\u1ea1i H\u1ed3ng K\u00f4ng v\u00e0 c\u00f3 v\u0103n ph\u00f2ng t\u1ea1i Th\u00e2m Quy\u1ebfn, Ngh\u0129a \u00d4, \u0110\u00f4ng Quan, T\u00f4 Ch\u00e2u, Tr\u01b0\u1eddng Sa v\u00e0 Trung S\u01a1n, v\u1edbi s\u1ed1 v\u1ed1n \u0111\u0103ng k\u00fd l\u00e0 2 tri\u1ec7u nh\u00e2n d\u00e2n t\u1ec7. C\u00e1c th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a n\u00f3 l\u00e0: Nh\u00e0 m\u00e1y Chuangwei, M\u1ea1ng l\u01b0\u1edbi Ki\u1ec3m tra Trung Qu\u1ed1c, Nh\u00e0 m\u00e1y Ki\u1ec3m tra Nh\u00e0 m\u00e1y, T\u1eadp trung Nh\u00e0 m\u00e1y, C\u00f4ng ty TNHH D\u1ecbch v\u1ee5 C\u00f4ng ngh\u1ec7 Ki\u1ec3m tra Nh\u00e0 m\u00e1y Th\u00e2m Quy\u1ebfn (v\u1ed1n \u0111\u0103ng k\u00fd l\u00e0 5 tri\u1ec7u), C\u00f4ng ty TNHH D\u1ecbch v\u1ee5 C\u00f4ng ngh\u1ec7 Nh\u00e0 m\u00e1y V\u00f4 T\u00edch, C\u00f4ng ty TNHH D\u1ecbch v\u1ee5 C\u00f4ng ngh\u1ec7 Qu\u1ea3n l\u00fd Doanh nghi\u1ec7p \u0110\u00f4ng Quan Chuang, C\u00f4ng ty TNHH D\u1ecbch v\u1ee5 C\u00f4ng ngh\u1ec7 Qu\u1ea3n l\u00fd<\/code><\/pre>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":1003,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"themepark_post_bcolor":"#f5f5f5","themepark_post_width":"1022px","themepark_post_img":"","themepark_post_img_po":"left","themepark_post_img_re":false,"themepark_post_img_cover":false,"themepark_post_img_fixed":false,"themepark_post_hide_title":false,"themepark_post_main_b":"","themepark_post_main_p":100,"themepark_paddingblock":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-1001","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-renzheng"],"metadata":{"_edit_lock":["1727681615:1"],"_edit_last":["1"],"catce":["sidebar-widgets4"],"_thumbnail_id":["1003"],"themepark_seo_title":["ISO20000\u8ba4\u8bc1\u54a8\u8be2_\u8ba4\u8bc1\u6807\u51c6_\u8ba4\u8bc1\u8f85\u5bfc\u673a\u6784_\u521b\u601d\u7ef4\u4f9b\u5e94\u94fe\u8d28\u91cf\u7ba1\u7406\u6280\u672f\u670d\u52a1\uff08\u8d8a\u5357\uff09\u6709\u9650\u516c\u53f8"],"themepark_seo_description":["\u4ec0\u4e48\u662fISO20000\u8ba4\u8bc1\u54a8\u8be2\uff1f\u521b\u601d\u7ef4\u4f9b\u5e94\u94fe\u8d28\u91cf\u7ba1\u7406\u6280\u672f\u670d\u52a1\uff08\u8d8a\u5357\uff09\u6709\u9650\u516c\u53f8-\u6b63\u89c4\u8ba4\u8bc1\u8f85\u5bfc\u673a\u6784,\u63d0\u4f9b\u8ba4\u8bc1\u6807\u51c6\u3001\u8ba4\u8bc1\u54a8\u8be2\u8f85\u5bfc\u670d\u52a1,\u6210\u529f\u5408\u4f5c\u8d85\u8fc7\u4e0a\u4e07\u5bb6\u77e5\u540d\u4f01\u4e1a,\u5ba1\u6838\u5468\u671f\u77ed,\u901a\u8fc7\u540e\u4ed8\u6b3e\uff01"],"themepark_seo_keyword":["ISO20000\u8ba4\u8bc1\u54a8\u8be2,\u8ba4\u8bc1\u6807\u51c6,\u8ba4\u8bc1\u8f85\u5bfc,\u8ba4\u8bc1\u8f85\u5bfc\u673a\u6784,\u521b\u601d\u7ef4\u4f9b\u5e94\u94fe\u8d28\u91cf\u7ba1\u7406\u6280\u672f\u670d\u52a1\uff08\u8d8a\u5357\uff09\u6709\u9650\u516c\u53f8"],"views":["366"]},"medium_url":"http:\/\/www.csw-vn.cn\/wp-content\/uploads\/2024\/04\/ISO20000\u8ba4\u8bc1\u54a8\u8be2.png","thumbnail_url":"http:\/\/www.csw-vn.cn\/wp-content\/uploads\/2024\/04\/ISO20000\u8ba4\u8bc1\u54a8\u8be2.png","full_url":"http:\/\/www.csw-vn.cn\/wp-content\/uploads\/2024\/04\/ISO20000\u8ba4\u8bc1\u54a8\u8be2.png","_links":{"self":[{"href":"http:\/\/www.csw-vn.cn\/vi\/wp-json\/wp\/v2\/posts\/1001","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.csw-vn.cn\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.csw-vn.cn\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.csw-vn.cn\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.csw-vn.cn\/vi\/wp-json\/wp\/v2\/comments?post=1001"}],"version-history":[{"count":2,"href":"http:\/\/www.csw-vn.cn\/vi\/wp-json\/wp\/v2\/posts\/1001\/revisions"}],"predecessor-version":[{"id":2518,"href":"http:\/\/www.csw-vn.cn\/vi\/wp-json\/wp\/v2\/posts\/1001\/revisions\/2518"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.csw-vn.cn\/vi\/wp-json\/wp\/v2\/media\/1003"}],"wp:attachment":[{"href":"http:\/\/www.csw-vn.cn\/vi\/wp-json\/wp\/v2\/media?parent=1001"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.csw-vn.cn\/vi\/wp-json\/wp\/v2\/categories?post=1001"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.csw-vn.cn\/vi\/wp-json\/wp\/v2\/tags?post=1001"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}